Terms of service

Last updated: September 21, 2026

PARTIES AND SCOPE

This website is operated by Pınar Zengin under the ZNG Design Home brand. In these Terms of Service, “we,” “us,” “Seller,” and “ZNG Design Home” refer to Pınar Zengin.

These Terms of Service apply to all users who visit zngdesignhome.com, obtain information through the website, create an account, or make a purchase.

By using the website or placing an order, you agree to these Terms of Service, our Privacy Policy, Returns and Refunds Policy, Shipping and Delivery Policy, and any other terms published on the website.

SELLER INFORMATION

Seller: Pınar Zengin – ZNG Design Home

Registered business address: Yalı Mahallesi, 6322 Sokak, Uluç No:10, İç Kapı No:3, Karşıyaka/İzmir, 35550, Türkiye

Tax Office: Çiğli Tax Office

Tax Identification Number: 3150611666

Email: zngdesignhome@gmail.com

Phone: +90 537 725 67 75

Website: https://zngdesignhome.com

Please refer to our Returns and Refunds Policy for the current return address and return procedure.

USE OF THE WEBSITE

You must have the legal capacity to enter into a contract under applicable law to use the website and make a purchase. Minors may use the website only through a parent or legal guardian.

You are responsible for ensuring that the information you provide is accurate, current, and complete. ZNG Design Home is not responsible for delivery delays caused by incorrect or incomplete information supplied by the customer.

If you create an account, you are responsible for maintaining the security of your account and password.

PRODUCTS AND PRODUCT INFORMATION

Product features, dimensions, colors, materials, prices, and available personalization options are stated on the relevant product page.

We aim to display product images as accurately as possible. However, slight color differences may occur because of screen, device, lighting, or display settings.

Handmade and personalized products may have minor variations in dimensions, color, pattern, or placement resulting from the production process. Such minor variations do not necessarily mean that a product is defective. This does not affect the customer’s mandatory rights regarding defective, damaged, incorrect, or materially different products.

ORDERS AND CONTRACT FORMATION

Before completing payment, the customer is responsible for reviewing the selected products, personalization details, delivery address, shipping charges, and total amount due.

Where applicable, pre-contract information and distance sales terms are presented before payment. An order is processed after the order and payment have been completed and an electronic order confirmation has been sent to the customer.

In exceptional circumstances—such as an inventory error, obvious pricing or typographical error, payment security concern, or product unavailability—we will contact the customer. If payment has already been collected and the order cannot be fulfilled, the relevant amount will be refunded in accordance with applicable law.

ZNG Design Home reserves the right to cancel an order after appropriate review if it contains false information or there is a reasonable suspicion of misuse, fraud, or unauthorized payment.

PRICES AND PAYMENT

Current selling prices are displayed on the relevant product pages. Shipping charges and other applicable fees are shown before the order is confirmed.

Payment is made using one of the methods available at checkout. Payment card information is processed through the secure infrastructure of the authorized payment provider.

Price changes made after an order has been confirmed do not affect that order. If there is an obvious pricing error, the customer will be informed and asked whether they wish to continue at the correct price, or the order will be cancelled and any amount collected will be refunded.

For purchases made in a foreign currency, the customer’s bank or payment provider may apply exchange-rate differences or transaction fees.

PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Products made according to a customer’s name, text, image, logo, license plate, vehicle make or model, custom dimensions, colors, patterns, or other individual instructions are considered personalized products.

The customer is responsible for checking that all personalization details submitted are accurate and complete. ZNG Design Home is not responsible for errors resulting directly from incorrect or incomplete information supplied by the customer.

A custom design may be prepared for customer approval before production. Changes or cancellations might no longer be possible after the customer approves the design and production begins.

Where permitted by applicable law, personalized products that are made specifically for the customer and cannot reasonably be resold may be excluded from change-of-mind cancellation and return rights.

This exception does not affect the customer’s rights if a personalized product is defective, damaged, incomplete, incorrect, or materially different from the approved design or specifications.

SHIPPING AND DELIVERY

Orders are dispatched according to the processing and delivery information displayed on the product page, at checkout, or in communications with the customer.

Personalized products may require a longer processing period than standard products. If an unexpected delay occurs, the customer will be notified using the contact information provided with the order.

Subject to mandatory provisions of applicable law, the Seller remains responsible for loss of or damage to the product until it is delivered to the customer.

If the package appears damaged at delivery, the customer is encouraged to request a damage report from the carrier where possible and notify ZNG Design Home promptly with photographs. Failure to obtain a report does not remove any mandatory consumer rights.

Further information is available in our Shipping and Delivery Policy.

8.1 INTERNATIONAL ORDERS

Countries available for international delivery are displayed during the ordering or checkout process. Delivery times may vary according to the destination country, carrier, customs procedures, and local conditions.

Unless expressly stated otherwise at checkout, customs duties, import taxes, brokerage fees, and other official charges imposed by the destination country are the customer’s responsibility and might not be included in the product or shipping price.

The customer is responsible for checking whether the ordered product complies with the import and use requirements of the destination country.

Delays caused by customs procedures or government authorities are outside the direct control of ZNG Design Home. We will provide available information and reasonable assistance where possible.

For transactions made in a foreign currency, the customer’s bank or payment provider may apply exchange-rate differences or transaction fees.

Before returning an international order, the customer must contact ZNG Design Home at zngdesignhome@gmail.com. Return shipping charges and any customs or import-related costs will be handled according to the reason for the return, our Returns and Refunds Policy, and mandatory consumer law.

Nothing in these Terms limits mandatory consumer rights that apply in the customer’s country or the country to which the order is delivered.

CANCELLATIONS, RETURNS AND REFUNDS

The conditions for cancelling and returning standard products, available refunds, and exceptions for personalized products are explained in our Returns and Refunds Policy:

https://zngdesignhome.com/en/policies/refund-policy

Before returning an item, contact us at zngdesignhome@gmail.com or call our cancellations, returns, and shipping support line at +90 541 882 40 08.

Products must not be sent to the registered business address without receiving return instructions. The current return address is provided in the Returns and Refunds Policy.

All mandatory consumer rights under applicable law remain unaffected.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a delivered product is damaged, defective, incomplete, incorrect, or materially different from the order, the customer should contact zngdesignhome@gmail.com as soon as possible and provide the order number and clear photographs showing the issue.

After the claim has been reviewed, an appropriate solution will be provided in accordance with applicable law and the condition of the product. This may include repair, replacement, a price reduction, or a refund.

These notification recommendations do not remove the customer’s mandatory rights or applicable legal claim periods. These rights also apply to personalized products.

INTELLECTUAL PROPERTY RIGHTS

The trademarks, logos, product designs, product photographs, texts, graphics, images, and other content displayed on the website belong to ZNG Design Home or their respective rights holders.

This content may not be copied, reproduced, distributed, modified, or used on another platform for commercial purposes without prior written permission.

CUSTOMER-SUBMITTED CONTENT

The customer confirms that they have the right to use any image, logo, text, or other content submitted for personalization.

Customers must not submit content that infringes another person’s intellectual property, privacy, publicity, or other legal rights. The customer who submits such content is responsible for claims arising from that infringement.

ZNG Design Home reserves the right to refuse personalization requests that are unlawful, offensive, or infringe the rights of another person.

PROHIBITED USES

The website and its services must not be used to:

• Engage in unlawful activity;

• Provide false or misleading information;

• Infringe the rights of another person;

• Upload viruses, malware, or harmful code;

• Attempt to bypass security systems;

• Carry out fraudulent or unauthorized payment transactions; or

• Copy or commercially use website content without permission.

If such conduct is detected, access or order processing may be suspended and appropriate legal action may be taken.

THIRD-PARTY SERVICES

Our store is operated using Shopify infrastructure. Third-party providers may be used for payment, shipping, communications, analytics, and similar services.

Services provided by third parties may be governed by their own terms and privacy policies. This does not remove any responsibility that ZNG Design Home has under mandatory consumer law.

Links to third-party websites may be provided for information or convenience. ZNG Design Home is not responsible for content on third-party websites outside its control.

PERSONAL INFORMATION AND PRIVACY

Information about how personal data is collected, used, and disclosed is provided in our Privacy Policy:

https://zngdesignhome.com/en/policies/privacy-policy

Personal information supplied through the website and services may be processed to receive and process orders, collect payment, prepare products, arrange delivery, provide customer support, prevent fraud, and comply with legal obligations.

SERVICE AVAILABILITY

We make reasonable efforts to keep the website accessible and operating correctly. Access may occasionally be interrupted because of maintenance, technical faults, infrastructure issues, internet outages, or circumstances outside our reasonable control.

If an error is identified in a price, product description, inventory record, or other website information, we may correct it and contact the customer if the error affects an order.

LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes any consumer right or liability that cannot legally be limited or excluded.

To the extent permitted by applicable law, ZNG Design Home is responsible only for direct losses reasonably connected to its own fault. Liability arising from intentional misconduct, gross negligence, defective products, or mandatory consumer protection provisions remains unaffected.

FORCE MAJEURE

To the extent permitted by applicable law, neither party will be responsible for delayed or incomplete performance caused by events outside its reasonable control, including natural disasters, epidemics, fire, war, terrorism, strikes, interruptions to transport or communications, and decisions by government authorities.

If such an event prevents an order from being fulfilled, the customer will be informed and the order will be handled in accordance with applicable law.

CHANGES TO THESE TERMS

These Terms may be updated to reflect changes in our services, business practices, or applicable law. The current version and last updated date will be published on this website.

Changes apply to website use and orders made after the updated Terms are published. The version in force when an order was placed continues to apply to that order.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be interpreted or adjusted as closely as possible to comply with applicable law.

GOVERNING LAW AND DISPUTES

These Terms and sales made through the website are governed by the laws of the Republic of Türkiye.

However, this choice of law does not remove any mandatory consumer protection rights that apply in the customer’s country of residence or the country to which the order is delivered.

For consumer disputes within Türkiye, customers may apply to the competent Consumer Arbitration Committee or Consumer Court in accordance with the applicable monetary thresholds and procedural rules. International customers may also have rights to use mandatory dispute-resolution or court procedures available under the laws applicable to them.