Privacy policy

PRIVACY POLICY

Last updated: September 21, 2026

This Privacy Policy explains how Pınar Zengin – ZNG Design Home (“ZNG Design Home,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit zngdesignhome.com, create an account, place an order, request a personalized product, contact us, or otherwise use our website, products, and services (collectively, the “Services”).

Our store is hosted by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this policy.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact Information

This may include your name, billing address, delivery address, email address, and telephone number.

Order and Transaction Information

This may include the products you view, add to your cart, purchase, return, exchange, or cancel; your order history; delivery preferences; transaction details; and payment confirmation.

Payment Information

Payments are processed by authorized payment service providers. Payment card and financial information may be collected and processed directly by those providers. ZNG Design Home generally receives transaction details, payment status, billing information, and limited information necessary to process and manage the order.

Account Information

If you create a customer account, we may process your username, password-related authentication information, account preferences, saved addresses, and account activity.

Personalization Information

When you request a personalized or made-to-order product, we may collect information such as names, text, photographs, images, logos, license plate details, vehicle make or model, custom dimensions, colors, patterns, design instructions, and correspondence relating to the requested design.

Personalization information is used to prepare, approve, manufacture, deliver, and provide support for the requested product. Customer photographs or designs will not be used for advertising or promotional purposes unless separate permission has been obtained.

Please do not submit sensitive or unnecessary personal information in photographs, images, messages, or design instructions.

Communications

We may collect information you provide when you contact us by email, telephone, messaging services, website forms, social media, or other communication channels.

Device and Usage Information

We may automatically collect information about your device, browser, operating system, network connection, IP address, approximate location, unique identifiers, and how you navigate and interact with the website.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember your preferences, understand website performance, prevent fraud, and, where permitted, provide analytics and relevant advertising.

  1. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you create an account, place an order, request a personalized product, contact us, or otherwise provide information;

  • Automatically from your device when you visit or use the website;

  • From Shopify and service providers that support our store;

  • From payment, shipping, delivery, analytics, advertising, fraud-prevention, and customer-support providers;

  • From social media platforms or other third parties when you interact with our accounts, advertisements, or integrations; and

  • From partners or third parties where permitted by applicable law.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing the Services

We use personal information to display products, operate the website, create and manage customer accounts, process payments, confirm orders, prepare products, arrange delivery, provide tracking information, process returns and refunds, and provide customer support.

Personalized and Made-to-Order Products

We use submitted names, photographs, logos, text, vehicle details, measurements, colors, patterns, and other design instructions to prepare the requested design, obtain customer approval where applicable, manufacture the product, and provide order support.

Communication

We use contact information to send order confirmations, payment notifications, delivery updates, customer-service responses, security notices, and other information relating to an order or account.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional communications and display advertisements based on your interactions with our website.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Even if you unsubscribe from marketing, we may continue to send non-promotional communications relating to your orders, account, or customer-service requests.

Website Improvement and Analytics

We may use information about website activity to understand how customers use the Services, improve website performance, evaluate products and marketing activities, and provide a more relevant shopping experience.

Security and Fraud Prevention

We may use personal information to authenticate accounts, protect payments, detect and investigate suspected fraud, misuse, unauthorized transactions, unlawful activity, security incidents, or violations of our policies.

Legal and Regulatory Requirements

We may use and retain personal information to comply with tax, accounting, consumer-protection, customs, data-protection, and other legal obligations; respond to valid requests from authorities; establish or defend legal claims; and enforce our terms and policies.

  1. LEGAL BASES FOR PROCESSING

Where applicable data-protection law requires a legal basis, we process personal information on one or more of the following grounds:

  • Performance of a contract, including processing orders, payments, personalized designs, delivery, returns, and customer support;

  • Compliance with legal obligations, including tax, accounting, customs, consumer-protection, and regulatory requirements;

  • Our legitimate interests, including operating and improving the website, protecting the security of the Services, preventing fraud, and managing our business, provided those interests do not override your rights;

  • Your consent, including where consent is required for certain cookies, marketing communications, or advertising activities; and

  • The establishment, exercise, or defence of legal claims where necessary.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary:

Shopify

Our store is hosted by Shopify. Information submitted through the Services may be transmitted to and processed by Shopify to provide and improve its e-commerce services.

You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Payment Providers

Payment and transaction information may be shared with authorized payment providers, banks, card networks, and fraud-prevention providers to process payments and protect transactions.

Shipping and Delivery Providers

Contact, order, delivery, and customs-related information may be shared with carriers, fulfilment providers, customs authorities, postal services, and delivery partners to prepare and deliver orders.

Technology and Service Providers

Information may be shared with service providers supporting website hosting, data storage, analytics, customer service, communications, security, fraud prevention, and technical operations.

Advertising and Marketing Partners

Where permitted by law and subject to applicable consent or opt-out requirements, limited information may be shared with advertising, analytics, search, social media, and marketing partners to measure campaigns and provide relevant advertising.

Legal and Business Purposes

Information may be disclosed when required by law, court order, valid government request, tax or customs requirement, or when reasonably necessary to protect our rights, customers, Services, or the public.

Information may also be disclosed in connection with a business transfer, restructuring, merger, sale, or similar transaction, subject to applicable law.

We do not sell personal information directly in exchange for money. Under certain United States privacy laws, some disclosures for targeted advertising may be considered a “sale” or “sharing.” Where such laws apply, you may have the right to opt out.

  1. RELATIONSHIP WITH SHOPIFY

Shopify processes information about your access to and use of the Services to host and operate our store, provide security, support transactions, and improve its services.

Information processed through Shopify may be transferred to Shopify and its service providers in countries outside your country of residence.

Depending on your location, you may exercise certain rights regarding information processed by Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/en

  1. COOKIES AND PRIVACY CHOICES

We use essential cookies that are necessary for the website, shopping cart, checkout, security, and account functions.

Subject to your location and choices, we may also use analytics, functionality, marketing, and advertising cookies.

Where required by law, non-essential cookies will be used only after obtaining your consent. You may manage available cookie preferences through the cookie banner or privacy settings displayed on the website.

You may also control cookies through your browser settings. Disabling certain cookies may affect the operation of the website, shopping cart, checkout, or other features.

  1. INTERNATIONAL TRANSFERS

Because we use Shopify and other international service providers, personal information may be transferred, stored, or processed in countries other than the country where you live.

Where required by applicable law, international transfers are made using appropriate safeguards, which may include adequacy decisions, standard contractual clauses approved by the European Commission, equivalent contractual safeguards, or other legally recognized transfer mechanisms.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on:

  • The duration of our relationship with you;

  • Whether you maintain a customer account;

  • The time required to process an order, personalized design, delivery, return, refund, or complaint;

  • Tax, accounting, customs, warranty, consumer-protection, and legal requirements;

  • Fraud prevention and security needs; and

  • The establishment, exercise, or defence of legal claims.

When information is no longer required, it may be deleted, anonymized, or securely retained where required by law.

  1. DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no internet transmission, electronic storage method, or security system is completely secure. Please do not send sensitive financial or confidential information through unsecured communication channels.

If you create an account, you are responsible for keeping your password and account credentials confidential.

  1. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have some or all of the following rights:

  • To request information about whether and how your personal information is processed;

  • To request access to personal information held about you;

  • To request correction of inaccurate or incomplete information;

  • To request deletion of personal information;

  • To request restriction of certain processing;

  • To object to processing based on legitimate interests or for direct marketing;

  • To withdraw consent where processing is based on consent;

  • To receive certain information in a portable format;

  • To request transfer of certain information to another organization where applicable;

  • To opt out of certain targeted advertising, sale, or sharing activities where applicable;

  • To object to a decision producing legal or similarly significant effects where it is based solely on automated processing, where applicable;

  • To learn the third parties to whom personal information has been disclosed;

  • To lodge a complaint with an applicable data-protection authority; and

  • To exercise applicable rights without unlawful discrimination.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise your rights, contact us at zngdesignhome@gmail.com.

We will respond within the period required by applicable law.

  1. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM RESIDENTS

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable data-protection law, including rights of access, correction, deletion, restriction, objection, portability, withdrawal of consent, and complaint to your local supervisory authority.

A list of European data-protection authorities is available at:

https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

Nothing in this Privacy Policy limits any mandatory rights available to you under applicable law.

  1. UNITED STATES RESIDENTS

Depending on your state of residence and whether the applicable legal requirements are met, you may have rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising, sale, or sharing activities.

You may submit a request by contacting zngdesignhome@gmail.com. We may request information reasonably necessary to verify your identity and process the request.

  1. CHILDREN’S PRIVACY

The Services are intended for purchases made by adults and are not directed to children.

We do not knowingly collect personal information directly from children under the age required by applicable law. If you are a parent or legal guardian and believe a child has provided personal information without appropriate authorization, contact us so that we can review and, where required, delete the information.

  1. CUSTOMER-SUBMITTED PHOTOGRAPHS AND CONTENT

When submitting a photograph, logo, name, text, or other content for a personalized product, you should ensure that you have the right and authority to provide and use that content.

We process submitted content to prepare and fulfil the requested order, communicate with you, resolve order-related issues, and comply with legal obligations.

We will not use customer-submitted photographs or personalized designs in advertising, social media, product listings, or other promotional material without separate permission.

  1. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to third-party websites, social media platforms, or other online services.

We are not responsible for the privacy, security, accuracy, or practices of third-party services that we do not control. Please review the privacy policies of those services before providing personal information.

  1. COMPLAINTS

If you have a complaint or concern about how we process personal information, contact us using the information below.

Depending on your location, you may also have the right to submit a complaint to the competent data-protection authority in your country or region.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, Services, legal obligations, or regulatory requirements.

The revised version will be published on this website with an updated “Last updated” date. Where required by law, additional notice will be provided.

  1. CONTACT AND DATA CONTROLLER

For the purposes of applicable data-protection laws, the data controller responsible for the personal information described in this policy is:

Pınar Zengin – ZNG Design Home

Registered business address:

Yalı Mahallesi, 6322 Sokak, Uluç No:10, İç Kapı No:3
Karşıyaka/İzmir, 35550
Türkiye

Email: zngdesignhome@gmail.com

Phone: +90 537 725 67 75

Website: https://zngdesignhome.com