DISTANCE SALES AGREEMENT
Last updated: August 22, 2026
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PARTIES
1.1. Seller
Seller: Pınar Zengin – ZNG Design Home
Official business address: Yalı Mahallesi, 6322 Sokak, Uluç No:10, İç Kapı No:3, Karşıyaka/İzmir, 35550, Turkey
Tax Office: Çiğli Tax Office
Tax Number: 3150611666
Email: zngdesignhome@gmail.com
Phone: 0537 725 67 75
Cancellation, return and shipping support line: 0541 882 40 08
Website: https://zngdesignhome.com
Hereinafter referred to as “Seller” or “ZNG Design Home”.
1.2. Buyer
The Buyer is a real or legal person who places an order through the zngdesignhome.com website, whose name, surname, delivery address, billing address, phone number, and email address are included in the order record.
The information provided by the Buyer during the order and payment stages is an integral part of this agreement. In transactions where the Buyer does not have the status of a consumer, the provisions of the legislation specific to consumers do not apply.
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SUBJECT OF THE AGREEMENT AND LEGAL BASIS
The subject of this agreement is the determination of the sale, payment, preparation, delivery, right of withdrawal, return, and other rights and obligations of the parties regarding the products ordered by the Buyer electronically from the zngdesignhome.com website belonging to the Seller.
This agreement has been prepared in accordance with the provisions of Law No. 6502 on Consumer Protection, the Distance Sales Regulation, and other relevant legislation in force.
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PRODUCT AND ORDER INFORMATION
For the products subject to the order;
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Name and main features,
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Quantity,
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Size and selected variation,
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Personalization information, if any,
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Sales price including taxes,
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Shipping and delivery fee,
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Applied discounts,
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Total amount to be paid,
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Payment method,
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Preparation and estimated delivery information,
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Invoice and delivery address
are displayed to the Buyer on the cart and payment screen before the order is confirmed.
The order summary confirmed by the Buyer and the order confirmation sent to them electronically are an integral part of this agreement.
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FORMATION OF THE AGREEMENT
The Buyer confirms the order by viewing the main features of the product, total price, delivery information, and payment obligation during the order and payment stages.
The agreement is established when the Buyer provides the order confirmation that creates a payment obligation and the order confirmation is created electronically.
If the payment process cannot be completed or is not approved by the payment institution, the order will not be processed.
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PRICE AND PAYMENT
Current sales prices of the products are displayed on the website. The total amount to be paid by the Buyer, including product price, shipping fees if any, discounts, and other legal items, is shown before order confirmation.
Payment is made by one of the methods offered on the payment page. Card information is processed through the secure infrastructure of the authorized payment institution used.
Price changes made after the order is confirmed do not affect the confirmed order. If a clear and obvious price or system error is detected, the Buyer is informed; their approval is obtained for the continuation of the order, or the order is canceled and the collected amount is refunded.
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PREPARATION AND DELIVERY OF PRODUCTS
Unless otherwise stated on the product page or during the order, orders are shipped within 2–3 business days after payment confirmation. Weekends and public holidays are not included in the business day count.
The production time for products prepared with custom measurements, names, license plates, logos, visuals, vehicle make-model information, color, or design requests may differ from standard products. If there is a different duration, this information is specified during the order or during communication with the customer.
Delivery is made to the address provided by the Buyer during the order. The Buyer is responsible for the accuracy and completeness of the delivery information.
Unless otherwise agreed, the product is sent within the period stipulated by the current legislation. A longer delivery period may be agreed upon by the parties for products prepared according to the Buyer's personal requests or special measurements.
The Seller is responsible for any loss or damage that may occur until the product is delivered to the Buyer or a third party designated by the Buyer. Legal provisions regarding situations where the Buyer chooses a carrier designated by themselves, other than the options offered by the Seller, are reserved.
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ORDER CANCELLATION
For unshipped orders, the Buyer can submit a request via zngdesignhome@gmail.com or, if available, through the cancellation system in their customer account.
The expiry of the short automatic cancellation request period offered via Shopify does not eliminate the Buyer's right of withdrawal and other application rights arising from the current legislation.
For custom products, change or cancellation requests submitted before production begins are evaluated as far as possible. The right of withdrawal exception may apply to orders where custom production has started. Rights regarding defective, damaged, incorrect, or different products from the order are reserved.
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RIGHT OF WITHDRAWAL
For standard products not subject to the right of withdrawal exception, the Buyer may withdraw from the contract within 14 days from the date of receipt of the product, without stating any reason and without paying any penalty.
The Buyer may also exercise their right of withdrawal for standard products before the product is delivered.
The withdrawal notification can be sent to zngdesignhome@gmail.com within the 14-day period, stating the order number and withdrawal request. If available, the return request system in the customer account can also be used.
The withdrawal notification must be sent in writing or via a permanent data storage device such as email.
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RETURNS AND REFUNDS
The Buyer must deliver the product for return to the cargo within 14 days from the date they submit the withdrawal notification.
Before initiating a return, the Seller should be contacted at zngdesignhome@gmail.com or the return and shipping support line at 0541 882 40 08. The return method and shipping instructions applicable to the Buyer will be communicated.
If the return method specified by the Seller is used, no return shipping fee will be requested from the Buyer.
Return shipping address:
ZNG Design Home Return Department
İkitelli OSB Mahallesi
Aymakoop C6 Blok Sokak
Aymakoop C6 Blok No:6C, İç Kapı No:65
34000 Başakşehir/İstanbul
Phone: 0541 882 40 08
The product should be sent, if possible, with its original packaging and parts belonging to the order. The Buyer may be responsible for a decrease in value resulting from using the product beyond what is necessary to ascertain its nature, characteristics, and functioning.
If the right of withdrawal is exercised properly, the product price and delivery costs that must be returned according to the legislation will be refunded within 14 days at the latest, in accordance with the payment method used by the Buyer and without incurring additional costs.
Legal provisions regarding additional costs incurred if the Buyer specifically chooses a more expensive delivery method than standard delivery are reserved.
The time it takes for the refund to reflect in the account due to the bank or payment institution may be beyond the Seller's direct control.
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EXCEPTIONS TO THE RIGHT OF WITHDRAWAL AND CUSTOMIZED PRODUCTS
For products prepared according to the Buyer's personal requests or needs, the right of withdrawal cannot be exercised unless otherwise agreed by the parties.
In this context, specifically;
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Products with the Buyer's name or special writing added,
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Products with license plate information processed,
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Products prepared according to vehicle make-model information,
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Products using the logo or visual sent by the Buyer,
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Products produced in custom sizes,
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Products prepared according to the Buyer's special color, pattern, or design request
may be considered custom products.
The consumer's legal right of withdrawal is reserved only if a standard size, color, or one of the ready options is chosen and the product is not further personalized for the customer.
If a custom product is defective, damaged, missing, incorrect, or prepared differently from the features approved by the Buyer, the consumer's legal rights remain.
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DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
The Buyer must inspect the product upon receipt. If the product is defective, damaged, missing, incorrect, or different from the ordered features, they can notify the Seller with the order number and photos showing the condition.
For defective products, the consumer can exercise one of the following rights, according to the conditions in the legislation: replacement of the product with a non-defective one, free repair, a price reduction proportionate to the defect, or termination of the contract and refund of the price.
These rights also apply to custom-made products. The consumer's optional rights arising from the law cannot be restricted by this agreement.
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PERSONALIZATION INFORMATION AND BUYER'S RESPONSIBILITY
The Buyer is obliged to verify that the name, license plate, measurements, vehicle information, text, color, logo, and visuals provided for personalization are correct.
The Seller cannot be held responsible for products prepared based on incorrect or incomplete information provided by the Buyer. However, the Seller's responsibilities arising from production errors, incorrect application, or delivery different from the order are reserved.
The Buyer accepts that they have the right to use the logo, visual, and other content they send for personalization. Requests that infringe on the intellectual property or personal rights of third parties may not be accepted.
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PROTECTION OF PERSONAL DATA
The Buyer's personal data may be processed for the purposes of taking the order, making payment, preparing the product, delivery, customer support, and fulfilling legal obligations.
Details regarding the processing of personal data are included in the Privacy Policy:
https://zngdesignhome.com/policies/privacy-policy
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FORCE MAJEURE AND IMPOSSIBILITY OF PERFORMANCE
Natural disaster, epidemic, fire, war, terrorism, strike, transportation or communication interruption, official authority decision, and similar events beyond the reasonable control of the parties may be considered force majeure.
If it is understood that the delivery of the order has become impossible, the Buyer will be informed within the period specified in the legislation, and the collected payments will be refunded within the legal period.
The mere unavailability of the product in stock is not considered an impossibility of performance on its own.
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RESOLUTION OF DISPUTES
In consumer disputes, within the monetary limits in force, applications can be made to the Consumer Arbitration Committees in the Buyer's place of residence or where the transaction took place; for disputes exceeding these limits, applications can be made to the competent Consumer Courts.
The rights of the parties to apply to other authorities as required by legislation are reserved.
For international orders, consumer protection provisions that are mandatory in the country of delivery are reserved.
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EVIDENCE AND RECORDS
In case of dispute, electronic order records, payment records, e-mail and message correspondence, delivery records, and other evidence submitted by the parties, kept in accordance with the law, may be evaluated within the framework of the relevant legislation.
This article does not limit the consumer's rights of proof arising from the law.
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INTEGRITY AND VALIDITY OF THE AGREEMENT
The order summary, Preliminary Information Form, Return and Refund Policy, Shipping and Delivery Policy, Privacy Policy, and personalization information approved by the Buyer are an integral part of this agreement.
Return and Refund Policy:
https://zngdesignhome.com/policies/refund-policy
Shipping and Delivery Policy:
https://zngdesignhome.com/policies/shipping-policy
The Buyer acknowledges that they have been informed about the basic features of the product, total price, payment, delivery, right of withdrawal, and contact information before placing the order; and that they will incur a payment obligation when confirming the order.
This agreement is established and stored electronically and can be presented to the Buyer electronically along with the order confirmation.