Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: September 21, 2026
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ORDER PROCESSING
Orders are prepared after payment has been successfully completed and are normally dispatched within 2–3 business days. Weekends and public holidays are not included when calculating business days.
Production times for products made with personalized dimensions, names, logos, images, or custom designs may differ from those of standard products. If a different processing time applies, it will be stated on the product page, during checkout, or in our communication with the customer.
If an unexpected delay occurs due to order volume, production, or another unforeseen circumstance, the customer will be notified using the contact information provided with the order.
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SHIPPING CHARGES
Standard shipping is free for orders delivered within Türkiye. Available delivery options are displayed in the cart or at checkout.
Free UPS Express Shipping is available for orders delivered to Germany, the Netherlands, Belgium, Austria, France, and the United States. The available shipping option and estimated transit time are displayed at checkout according to the delivery country.
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DELIVERY TIMES
Estimated transit time after dispatch varies by delivery country. The estimated transit time is 1–3 business days for Germany, the Netherlands, Belgium, Austria, and the United States, and 2–5 business days for France.
Delivery times can vary due to the delivery address, carrier, regional demand, customs procedures, and public holidays. All stated timeframes are estimates and are calculated from the dispatch date.
When an order is dispatched, available tracking information will be sent to the customer by email, SMS, or another applicable communication channel.
If a delay is caused by the carrier or circumstances outside the reasonable control of ZNG Design Home, we will provide available information and reasonable assistance in resolving the issue.
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DELIVERY ADDRESS
Customers are responsible for checking that the name, phone number, and delivery address entered with the order are accurate and complete.
If an order cannot be delivered or is returned to ZNG Design Home because of an incorrect or incomplete address, the customer may be responsible for the additional cost of reshipping the order.
If your order has not yet been dispatched, contact us as soon as possible to request an address change. Address changes might not be possible after dispatch.
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DAMAGED PACKAGES AND PRODUCTS
We recommend inspecting the package at delivery. If the package shows visible damage—such as tearing, crushing, water damage, or signs of opening—please ask the delivery representative to prepare a damage report where possible.
If the product arrives damaged, incomplete, or different from the item ordered, contact us as soon as possible and include clear photographs of the product and packaging.
These recommendations do not limit any mandatory rights relating to damaged, defective, or incorrect products.
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UNDELIVERABLE ORDERS
If the customer is unavailable at the delivery address or refuses delivery, the carrier may hold the package at a local facility or return it to ZNG Design Home.
If an order is not collected within the carrier’s holding period and the customer requests reshipment, the customer may be responsible for the new shipping charge. Mandatory cancellation and return rights under applicable consumer law remain unaffected.
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INTERNATIONAL DELIVERIES
Countries available for international delivery are displayed during the ordering or checkout process. International orders are normally prepared and dispatched within 2–3 business days after payment confirmation.
Unless expressly stated otherwise at checkout, customs duties, import taxes, brokerage fees, and other official charges imposed by the destination country are the customer’s responsibility and might not be included in the product or shipping price.
Delays caused by customs procedures or government authorities are outside the direct control of ZNG Design Home. We will provide available information and reasonable assistance where possible.
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RETURN SHIPMENTS
Returns must be made in accordance with our Returns and Refunds Policy:
https://zngdesignhome.com/en/policies/refund-policy
Before returning an item, contact us at zngdesignhome@gmail.com or call our returns and shipping support line at 0541 882 40 08.
Returns sent without prior instructions or to an incorrect address may be delayed or might not be accepted where permitted by applicable law. The current return address is provided in our Returns and Refunds Policy.
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CONTACT
For questions about shipping and delivery, contact:
ZNG Design Home – Pınar Zengin
Email: zngdesignhome@gmail.com
Shipping and returns support: 0541 882 40 08
General contact: 0537 725 67 75
Website: https://zngdesignhome.com